Privacy Policy
This page describes how Relative Motion, including Relative Motion affiliates ("we", "us", "our"), processes the personal information we collect about our users, whether they are an individual or an organization ("user", "you", "your") of our products and services (collectively, "Services").`
Information We Collect
Categories of Personal Information Processed: Depending on your use of our Services, we may have processed the following categories of personal information (as defined in the California Consumer Privacy Act "CCPA" and other applicable privacy regulations) in the last twelve months:
Personal Identifiers: name, alias, email, device identifier, IP address, etc.
Customer Records Information: name, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.
Commercial Information: products or services interaction, purchase history, etc.
Geolocation Data: location data derived from IP address or device settings.
In special cases and with your consent, we may collect additional personal information that is not described in this document.
How We Collect Information
Information You Give Us Directly: We collect information that you give us directly, such as:
- Profile information, such as your name, alias, email, and password
- Information you provide to us while using our Services
- Information you provide when seeking help from us, such as your name, telephone number, and records of the issues you experience
- Billing information, such as your name, payment card number, payment account details, and billing address
Information We Collect When You Use Our Services
We may collect other information automatically when you use our Services, such as:
- Information about your device, hardware, and software, such as your IP address, hardware identifiers, mobile device identifiers (like Apple Identifier for Advertising [IDFA], or Android Advertising ID [AAID]), platform type, settings, and component.
- Geolocation data derived from your IP or device.
- Browser information, including history and interactions with web content.
- Device event information such as crash reports, requests, system activity.
Our Services use cookies and similar technologies to collect your personal information and other information.
We currently do not respond to Do Not Track (DNT) signals. You may opt out of certain types of tracking on the web, including certain analytics and tailored advertising by changing the cookie settings in your browser or via our consent tools, as applicable.
Information Provided to Us by Third Parties
We may receive information about you from third parties. You will have consented to the transfer of your information either through the third party or through our Services.
How We Use Your Information
We use your personal information to:
- Provide, improve, and develop the Services
- Provide support for the Services
- Operate our business
- Measure the health of the Services, the effectiveness of our advertisements
- Detect security incidents
- Personalize our communications with you
- Other purposes you consent to in special cases
We retain the information we collect for as long as necessary to provide the Services, and we may retain that information beyond that period if necessary for legal, operational, or other legitimate reasons.
We may also de-identify, anonymize, or aggregate the information we collect, or collect it in a way that does not directly identify you. We may use and share such information as necessary for our business purposes and as permitted by applicable law.
Legal Basis for Processing
Our legal basis for processing your personal information depends on the type and context around the information we collected and the applicable privacy regulation. We typically rely on at least one of several different legal bases to process your personal information, including:
- your consent to process the information
- necessity for the performance of the Services or another agreement with you
- a legal obligation to process your information
- a legitimate interest in processing the information
Information We Share with Third Parties
Except as described below, we do not share, sell, or otherwise disclose personal information to third parties.
- Service Providers: We may use other third parties to help support or provide the Services, and these third parties may collect and process your personal information on our behalf.
- Affiliates and Subsidiaries: We may share personal information with our companies in which we have an ownership interest as is necessary for the purposes outlined in this notice.
- Advertising Partners: We may allow third-party advertising partners to utilize technologies and other tracking tools to collect information regarding your use of the Services.
In special cases and with your consent, we may share personal information with other third parties that is not described in this document.
Where We Hold Your Information
Personal information we collect may be stored and processed for the purposes set out in this document in Canada and the United States. You consent to the transfer of your personal data outside of your country of residence, you acknowledge that your personal information may be transferred to recipients in countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.
How We Protect Your Information
We use both technical and organizational measures to help protect your personal information. However, we do not always guarantee the security of your information. You play a role in the protection of your personal information as well.
Children
The Services are not designed for anyone under the age of 13. We do not knowingly collect personal information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete their information. If you are a parent or guardian and are aware that your child has provided us with personal information without your consent, please contact us immediately.
Your Rights
You have certain rights over your personal information. You may exercise the following rights by contacting us directly and making a request. Prior to exercising the rights, we may require you to verify your identity (and in certain cases, the authority to exercise your rights), and we may also charge a small fee to fulfil the request.
Depending on where you are using our Services, you may be entitled to the rights provided by the California Consumer Privacy Act, or the EU General Data Protection Regulation.
Third-Party Services
Our Services may contain connections to other third-party services. If you visit a third-party website or use a third-party service, you should consult that service's or website's privacy policy as your use would be governed by their practices.
Changes to This Document
We will occasionally update this document by publishing the changes on the web. We encourage you to check our website periodically to ensure that you are aware of the current version of this document.
Contact Us
If you have questions about this page, please contact us on our homepage or send us an email to support@relativemail.app
Right to Contact a Data Protection Authority
If you have a concern about how we collect and use information, please contact us. In certain jurisdictions, you may also have the right to contact your local Data Protection Authority instead. Please reach out to the applicable Data Protection Authority.
Last Update: February 7th, 2024